Monthly Archives: June 2010

Feedback Statements (The Procedure Series, Part 6)

Chances are that when a user when does something to a system, the system, particularly a GUI system, responds in a visible way—by popping up a dialog box, maybe, or by activating some fields in a form while de-activating others. Tech writers represent the system’s actions in a procedure by writing what Bill Horton calls feedback statements. A feedback statement tells the user what should happen when the user does something. It partners with the immediately preceding step, but it never appears before its partner step. Consider this example:1. Click the File button.The File menu opens.2. Click Print.The Print dialog box opens.3. Click the Print button.4. And so on. The …

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