Monthly Archives: November 2010

How To Make Demands: Resolution

A week or so ago, I wrote a couple of posts on trying to get the right permissions to document a product. With my deadline pending, I wrote the project manager and the team and said (in essence), “No permissions. What gives?” A lengthy and uncharacteristic silence followed. Later, though, I found out, my access and permissions were not the problem. That particular option, the one I needed permissions to access, wasn’t working on QA at all, for anyone. So, I unwittingly helped them discover a bug. And–lucky me–the team was grateful to me for pointing out the issue. Conclusion? Depending on how you approach it, making demands for what …

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How To Make Demands, Part 2

Yesterday, I wrote about trying to get the right permissions to document a web application. To my surprise, my gentle if/then demand met an eerie silence. Today, I wrote the project manager to say I could not meet my deadline. I told him why, and I told him everything I’ve done to get the right permissions. I asked for his help, and I cc’d my boss, just in case me missing the deadline triggered a boomerang from the project manager in my boss’ direction. Crickets. This isn’t like the people I know. I’ve worked for five different companies as a tech writer, and I’ve stayed in this job the longest …

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